In a significant move toward easing the burden on taxpayers, the Office of the Tax Ombud has announced that Nigerians can now access its mediation services entirely free of charge. This initiative aims to provide a shield for citizens’ rights while reducing the frequent friction between taxpayers and tax authorities across the nation.
During a recent visit to media stakeholders in Abuja, the Head of Media at the Office of the Tax Ombud, Yusuf Issa An-Nuphawi, emphasized that the office functions as a neutral ground for dispute resolution. The establishment of this body serves as a vital safety net, offering a simpler and faster alternative to the often long and expensive court battles that traditionally follow tax disagreements.
The Tax Ombud is designed to be highly accessible. An-Nuphawi explained that taxpayers no longer need to feel intimidated or feel the need to hide from tax issues. Whether through a physical visit, a phone call, or a written letter, anyone can lodge a complaint. This process is intended to decongest the court system by handling grievances internally and at no cost to the public.
While the primary services are free, the office clarified that minimal fees would only be applicable in specific technical scenarios. These include instances where officials must conduct physical inspections of facilities or perform deep-dive investigations into specialized accounting software used for tax computations. However, these costs are strictly limited to such logistical needs and are kept reasonable to ensure fairness.
To ensure no one is left behind, the office is breaking down language and technological barriers. People in remote areas can call the office and speak in their local languages, while others can reach out through digital platforms like email and messaging apps. There are also strategic plans to expand operations beyond Abuja, establishing offices across various geopolitical zones to bring these services closer to local communities.
Efficiency is a cornerstone of this new system. The law mandates that all complaints brought before the Tax Ombud must be resolved within 30 days. In cases where a resolution isn’t reached, the office possesses the prosecutorial power to take the matter to court on behalf of the taxpayer. This commitment to transparency and speed is expected to foster a more responsible and fair tax environment, where the obligation to pay taxes is balanced by the protection of the people’s rights.
